If in exceptional cases, an item does not meet our high-quality standards, you can of course submit a complaint within the statutory warranty period (36 months) – this also applies to reduced merchandise. You will not incur any costs. Please contact our customer service team. They will send you the necessary returns documentation. For technical and administrative reasons, it is not possible to make a complaint about online orders in our stores.
We would like to take this opportunity to apologize for any inconvenience this may cause.