FAQ

How can I review my order history?

We always send you a confirmation email with your order information to your email address. In case you need certain order information, please search for our confirmation email in your personal email account. Additionally, we are currently working on the opportunity to display previous orders in your personal account.


Are my personal data safe in the Andes Munay Online Shop?

Yes – we guarantee that your data is completely safe with us. Thanks to state-of-the-art SSL encryption, we can guarantee the optimum protection of your personal data. In addition, we protect all your transactions with the mandatory card security code. Good to know: Your delivery address will only be used to process the delivery and not for credit checks or marketing purposes.

 

Is there a minimum order value?

NO, there is no a minimum order value.

 

How do I view all the available sizes and colors?

We provide you with information on current availability by displaying stock levels. However, sometimes a desired size or colour combination is shown as in stock, even though it is already sold out.

Will an out of stock item be available again later?

Due to new stock arriving and returned goods, sold out items can soon become available again. However, it is impossible to provide reliable information.

 

How can I place an order?

You can collect your favorite items in your electronic shopping basket by clicking the “add to basket” button in the Online Shop. Good to know: A binding order is only created when you

  • have entered all the data needed to fulfill the contract,

  • accepted our Terms and Conditions and

  • have clicked on the “Buy now” button

Until you click on the “Buy now” button, you can change your order and the data provided at any time. Once you have completed your order, you will receive an automated order acknowledgement Email. This contains your order details and the Terms and Conditions.

Our tip: If you have not already printed your order details and our Terms and Conditions and/or saved them elsewhere, we recommend that you print the confirmation Email and save it – we do not save your details.

The order acknowledgement does not constitute a contract of sale. It only states that your order has been received by us. We reserve the right to refuse your order; we are not obliged to enter into a purchase agreement based on your order.

Despatch of the items ordered is the point at which we accept your order. You will receive a separate Email notification to that effect. We do not accept orders from persons under 18 years of age.